Cotio service – terms and conditions of use
Welcome to the Cotio service!
According to general airport regulations, certain items, such as objects
classified as edged weapons or liquids, cannot be taken through security
control for reasons of safety. Passengers should leave these items behind
before entering the gate area regardless of the value of the item or, with
some exceptions, the reasons for transporting the item.
With our handy service, you can order a home delivery for items that you
cannot take through airport security control. The service is provided by
By registering as a user, you also accept the terms and conditions below.
These terms and conditions are binding to anyone regarding the use of the
service. Registration does not obligate you to order the item; the order is
always separately approved after you receive the pricing information of the
delivery. Use the service by following these steps:
Enter the six-character code which you can find on the receipt given to
you during security control and the three-letter airport ID and, on the next
page, fill in the information requested on the form such as your name,
address, telephone number and e-mail address.
Next, select the item class that matches your item:
- cosmetics product
- edged weapon
- cigarette lighter
- liquid under 70% alcohol in a breakable bottle
- liquid over 70% alcohol in a breakable bottle
You are responsible for ensuring that all the entered information is
correct. Cotio Oy shall not assume responsibility for any damage resulting
from incorrectly entered information. In addition, Cotio Oy shall have the
right to collect any additional expenses possibly resulting from incorrectly
The service will display the price of your selected delivery in euro. If
you wish to order the delivery of the item with this price, click "Accept".
By accepting the delivery, a binding contract is created between you and
Cotio Oy, with the terms and conditions stated in this section.
By accepting the delivery, you are also obligated to pay the delivery fee.
The payment is carried out as a credit card payment after accepting the
delivery. The price contains VAT and other potential taxes and similar fees.
After you have paid the above-mentioned delivery fee, Cotio Oy will deliver
your item within 14 business days of receiving the payment, depending on your
place of residence. You can see the alternative delivery forms on the
If you do not claim the item within 30 days of leaving it at the airport
security control, Cotio Oy shall have the right to dispose of the item in
their preferred manner, including selling the item, if possible. Cotio Oy
shall not be responsible for paying forward any sales profit received from
selling the item; any potential profit will be forwarded to a charity
approved by Finavia Oyj.
Your personal information will be saved in the customer register of Cotio
immediately removed from the personal registers of Cotio Oy upon your
request after the execution of the service.
For the sake of clarity, it is stated that Cotio Oy has exclusive rights to
the Cotio service, its related copyrights and the name, commercial
identifiers and logos of the service.
The service provider Cotio Oy shall not assume responsibility for
being able to deliver the item if it is impossible due to reasons related to
legislation, authoritative regulations, or other similar reasons or if Cotio
Oy is obligated to hand the item over to the authorities for the
above-mentioned reasons. In addition, Cotio Oy shall not assume
responsibility for items contaminated or damaged during delivery if the
nature of the item is such that it cannot be stored or transported without
the risk of damage or contamination. The same applies for situations where
the customer has provided incorrect information regarding the item or other
reasons that are not the result of the actions of Cotio Oy, such as errors
or neglect by the courier service.
Cotio Oy may occasionally change their terms and conditions of use. That is
why users are recommended to always carefully read these terms and
conditions before each new order.
In the event of force majeure, such as a strike or natural disaster, Cotio Oy
shall not be responsible for delays in the delivery or damage to the item
This contractual relationship is governed by the substantive laws of Finland.
Any disputes arising from this contract shall primarily be settled between
the customer and Cotio Oy through amicable negotiations. If the parties are
unable to reach an understanding, the dispute will be primarily settled
in Helsinki District Court or, alternatively, in the district court of the
customer's domicile if the customer's main country of operation is
Finland. Private customer can also take the matter to the Consumer
Disputes Board (see
http://www.kuluttajariita.fi/en/index.html for more information). On the
web page, you will find the phone number to consumer support.